Associate Customer Success Enablement Manager - EMEA

Responsibilities

• Successfully identify and communicate the EMEA CSM organization's technical and role readiness needs

• Understand the day-to-day of the CSM role to suggest and execute new and innovative ideas and programs for your primary stakeholder: EMEA CSM leadership

• Communicate effectively and often to ensure all stakeholders are aligned and view the enablement program as a force multiplier

• Equip Okta's EMEA CSM teams with the necessary product knowledge, skills, and processes to effectively engage with customers and drive retention and growth

• Take a data-driven and analytical approach to deciding on future initiatives, and use performance management to quantify the impact of existing programs

• Partner with other enablement team members in designing, creating, and delivering enablement programs

• Continuously engage with EMEA CSM leadership to validate and collaborate on requirements and program results

• Proactively seek input and content from CSM teams to aid in the curation of enablement programs

• Lead discovery sessions with business leaders to build and refine requirements

Requirements

• The single most important characteristic we are looking for is initiative - be prepared to share previous examples or articulate suggestions for what you might bring to this role

• Charismatic, great presence, deep empathy, and sharp on the product

• Ability to understand, work with, and present to a technical audience

• Ability to deliver results in a fast-moving, highly matrixed environment

• Deep understanding of customer success and enablement strategies

• Demonstrable communication skills- specifically strong presentation skills and executive presence

• Understanding of cultural and business nuances across the EMEA region, particularly across European markets

• A team player- able to collaborate in an international, virtual team and coordinate the appropriate resources to meet varying partner requirements

• Excellent verbal and written communication skills

Desired Skills and Experience

• 5+ years of enablement experience in the software industry, ideally supporting customer success or post-sales teams

(P25695_3518898)

Below is the annual salary range for candidates located in Ireland. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/irl.

The annual base salary range for this position for candidates located in Ireland is between:

€56.000—€77.000 EUR

The Okta Experience

• Supporting Your Well-Being

• Driving Social Impact

• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

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