Director, Site Reliability Engineering

About the Team

The SRE team is the bedrock of trust for the 200,000+ businesses that rely on Klaviyo to power their growth. This team is responsible for the secure reliability, scalability, and performance of our entire platform: from our core data processing pipelines to our cutting-edge AI services. As a foundational leader in our new Dublin office, you will build this team from the ground up, establishing a center of excellence for platform integrity and playing a pivotal role in Klaviyo’s European expansion. You will be the ultimate custodian of the trust our customers place in us every day.

How You'll Make a Difference

• Architect and Lead: Define the vision, strategy, and roadmap for a unified SRE organization. You will build and mentor a world-class, multi-disciplinary team of engineers in Dublin, fostering a culture of operational excellence, proactive problem-solving, and blameless learning.

• Champion Reliability: Drive a "reliable by design" philosophy across all of engineering. Partner with product and platform teams to embed reliability principles into the entire software development lifecycle, from initial design to production deployment.

• Own Platform Integrity: Take ownership of the availability, latency, performance efficiency, change management, monitoring, emergency response, and capacity planning for Klaviyo’s global platform.

• Drive Automation: Build the "paved road" for Klaviyo engineers by developing automated, self-service tooling and infrastructure that enables teams to "move fast, no shortcuts".

• Lead Through Incidents: Command reliability incidents, guiding teams to rapid resolution while fostering a culture of blameless post-mortems that drive meaningful, systemic improvements.

Who You Are

• You are a proven engineering leader with a track record of building and scaling high-performing, geographically distributed teams in a fast-paced SaaS environment.

• You are intellectually curious and a continuous learner, with a deep understanding of modern reliability principles.

• You are a "Driver" who is biased toward action. You don’t wait for problems to find you; you proactively identify risks and rally teams to solve them.

• You are a cross-functional influencer and an exceptional communicator, capable of articulating complex technical concepts to diverse audiences, from engineers to executives to enterprise customers.

• You are a player-coach who can dive deep into technical details with your team while also developing and articulating a long-term strategic vision.

• You are passionate about building a strong, inclusive team culture and have experience integrating new teams with existing ones across different time zones and cultures.

• You thrive in an environment of high ambiguity and rapid change, embodying a "1% done" mindset and seeing opportunity in every challenge.

What You'll Need

• 12+ years of experience in software engineering, with at least 5+ years in a leadership role managing SRE teams.

• Proven experience building and scaling engineering teams, ideally with experience establishing a new team or office.

Base Pay Range in Local Currency

€160.000—€240.000 EUR

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerc…