Engineering Manager 2, Real-Time Analytics

About the team

OLAP Platform is the analytical data layer that powers real-time reporting for restaurants and agentic data access for AI-driven products across Toast. As Engineering Manager II, you will lead a growing engineering team in Dublin that owns this shared surface.

The team is in a pivotal stretch of work: scaling the platform to support more domains and consumers, keeping performance and cost in balance as it grows, and putting the governance in place to open it up safely to the next wave of AI-driven products.

This is a role for an engineering leader who combines platform thinking, operational discipline, and strong cross-functional influence. You should be comfortable owning developer experience for internal engineering customers, driving technical strategy and creating clarity in a fast-moving environment.

A day in the life (Responsibilities)

• Define and drive the technical direction, strategy and execution as the platform scales to more domains and consumers.

• Build the partnerships that make a shared platform work - aligning with consumer team leads on roadmaps and onboarding, and representing OLAP's priorities and constraints in cross-team forums

• Bring an AI-first approach to team workflow, reducing manual effort, accelerating issue resolution and shaping how the platform serves AI-driven consumers safely and at scale.

• Build outcome-oriented operating mechanisms, including metrics and monitoring, that keep consumer teams unblocked and give the platform team early signals when something is breaking or getting hot.

• Coach and mentor engineers, helping them grow technically and as leaders.

• Operate effectively in a fast-moving environment where experimentation, iteration, and platform stability must coexist.

What you'll need to thrive (Requirements)

• 3+ years of experience leading high performing engineering teams, with experience of platform teams or teams where internal developers were the primary consumer or end user.

• Strong background in data-heavy backend systems.

• Solid communication and leadership skills. Comfortable operating across team boundaries and building durable relationships and influence with consumer teams - OLAP touches almost every product area at Toast, and the role is as much cross-team alignment as internal execution.

• Ability to translate broad strategic goals into clear technical roadmaps and execution plans.

• A process-driven approach to engineering leadership, with experience creating operating mechanisms, metrics, monitoring, and feedback loops that improve outcomes over time.

• Track record of mentoring engineers and building inclusive, high-ownership teams.

Nice to Haves

• Deep experience in real-time analytics, search, streaming, or data platform work

*** This is a hybrid role requiring in-office presence two days per week ***

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AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.