Manager, Benefits Operations

About the Role

We are seeking a highly organized and detail-oriented Benefits Operations Manager to oversee the operational delivery of our employee benefit programs. In this role, you will be responsible for streamlining our customer facing benefits operations processes, creating and updating SOPs, partnering with the Product team to ensure appropriate benefit setup in our customer-facing platform, ensuring data integrity and accurate billing, supporting benefit implementations, and providing excellent support for our professionals and customers.

Key Responsibilities

• Process & Documentation:

• Streamline current benefits operations workflows into centralized, efficient, and scalable processes.

• Define, document, and maintain standard operating procedures (SOPs) and workflows for all benefits operations to ensure consistency and efficiency.

• Data & Enrollment Management:

• Oversee data management and reconciliation for professionals.

• Manage benefits enrollment, changes, and terminations for professionals, including providing manual support where automation fails.

• Manage vouchers not reported through payroll.

• Customer & Professional Support:

• Handle general inquiries from both professionals and customers regarding benefits.

• Address and resolve complex benefits issues and escalations.

• Conduct benefit plan comparisons for customers and potential customers.

Qualifications

• Strong experience in operational workflows with a proven track record of streamlining fragmented processes and enhancing efficiency.

• Strong analytical skills with a focus on data accuracy and reconciliation.

• Excellent communication and problem-solving skills for handling customer-facing escalations and inquiries.

• Exceptional cross-functional partnership to ensure shared goals are achieved.

• Knowledge of benefits management.

Our ranges are established using objective market benchmarking data for this level of work. Final placement within the range is determined by gender-neutral criteria, including the candidate's relevant skills, experience, and specific qualifications for the role.

Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows:

• Sales Roles: This position is eligible for a commission structure in addition to base salary.

• Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.

Benefits

G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more.

Individuals residing, or applying to work, in the United States: California or Philadelphia, Pennsylvania, please review the following additional information:

G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job.

G-P. Global Made Possible.

G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or menta…