Order to Cash Operations Lead

About the Role

We are looking for an experienced OTC lead to help scale OpenAI’s EMEA order management, billing and AR operations, as our commercial business and customer base continue to grow.

As a senior individual contributor within the team, you will own the end-to-end order-to-invoice lifecycle for your assigned portfolio. You will assist with improving processes, policies and rigor to ensure our workflows and systems are complete and accurate.

This role will have a strong AI, automation, and process-transformation mandate. You will help define how AI and modern tooling can improve order processing, billing, risk identification, customer outreach, reporting, and exception management. You will partner closely with Finance Systems, Product, Engineering, and operational teams to translate these opportunities into scalable workflows that reduce manual effort while maintaining strong judgment, controls, and customer experience.

You will also work closely with Billing Operations, Cash Application, Sales, Deal Desk, Customer Success, Legal, Accounting, and other cross-functional partners to resolve complex issues and strengthen the end-to-end order to cash lifecycle. This is an opportunity to help build a more intelligent, automated, and scalable operating model at OpenAI.

This role is critical to building the operational backbone for OpenAI’s expansion across the EMEA region. You will combine deep operational judgment with process and control execution, automation, clear communication, and hands-on problem solving to improve billing reliability, partner experience, customer outcomes, and financial integrity at scale.

This role is based in our Dublin office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will

• Own end-to-end OTC execution across order intake, quote/order validation, provisioning alignment, usage and pricing data readiness, billing execution, invoice review, AR follow-up, cash application dependencies, and customer closeout.

• Operate AR collections, credit and cash application workflows across the full customer lifecycle.

• Govern offshore BPO execution across OM, Billing, and AR workstreams through daily and weekly queue reviews, prioritization, SOP/training updates, access blockers, quality checks, escalation paths, and SLA follow-through.

• Partner cross-functionally with GTM, Deal Desk, Legal, Customer Success, Revenue Accounting, Accounting, Tax, Finance Systems, Product, Engineering, RevOps, and Support to resolve blockers and improve handoffs.

• Build and maintain scalable SOPs, playbooks, controls, dashboards, and operating cadences so the function can move from person-dependent execution to repeatable process ownership.

• Identify and drive automation and AI-enabled workflow improvements across order validation, invoice accuracy, collections prioritization, dispute routing, reporting, BPO quality, and control evidence.

You might thrive in this role if you have

• Strong end to end Order-to-Cash foundation with hands-on experience across order-to-invoice and invoice-to-cash processes.

• Ability to operate across Order Management, Billing Operations, AR Collections, credit/customer-risk review, cash application dependencies, reconciliations, and month-end close support.

• Experience in complex, high-growth environments with usage-based, subscription, enterprise SaaS, marketplace, partner-channel, or hybrid billing models.

• Strong data and systems fluency across CPQ, ERP, billing, payment, and reporting workflows; able to investigate mismatches and identify root causes across systems.

• BPO or offshore operating experience, including queue governance, SOP adherence, quality checks, training, escalation management, and performance tracking.

• Controls and audit-readiness mindset, including SOX-aware documentation, approval frameworks, evidence retention, reconciliations, and clean handoffs to Accounting/Revenue Accounting.

• Strong stakeholder management across GTM, Deal Desk, Customer Success, Legal, Finance, Product, Engineering, and BPO teams.

• Comfort with ambiguity, hands-on execution, direct issue ownership, customer-sensitive escalations, and continuous process improvement.

• Automation and AI orientation, with curiosity and practical judgment around where tooling can improve prioritization, reporting, controls, outreach, and exception handling.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.

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