Senior Fraud Operations Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍Dublin | 💶 €76,500 - €95,500 + Incentive Awards tied to your performance + benefits | Hear from the team ✨

⭐ Our FinCrime, Fraud and Dispute Operations team

Reporting to the EU Director of FinCrime, Fraud and Dispute Operations, we're looking for a Senior Fraud Operations Manager to join our fast-growing EU team here in Dublin. You will need to oversee our outsourced partners, holding them accountable for SLAs and performance. This position requires in-depth data analysis expertise and a strong commitment to data-driven decision making, alongside a solid understanding of day-to-day fraud operations and deep knowledge of fraud, disputes, and chargebacks rules and models implementation. You will work across different areas and products including our current and business accounts and partner with our group data science, data engineering, product, and technology teams.

🔑 You’ll play a key role by...

• Driving strategic partners oversight: Ensuring that our outsourcing partners for fraud and disputes operations are operating effectively.

• Monitoring our fraud and disputes metrics and driving action delivery with our product teams to address the trends.

• Combining hands-on execution with strategic thinking to align cross-functional teams with our fraud and disputes vision and strategy.

• Helping to build and oversee solutions with technology at the heart of our fraud monitoring mitigation strategies to cover the various fraud typologies using automated alerts.

• Supporting the Director of FinCrime, Fraud and Disputes operations with producing Committee packs.

• Supporting and managing the oversight of change implementation, making prioritisation calls of those initiatives.

• Working closely with the second line of defence and our Money Laundering Reporting Officer (MLRO) to complete assurance activity, identification and remediation of any actions.

• Collaborating across the company to remove roadblocks and solve complex challenges relating to Monzo's EU expansion.

• Supporting 3rd line of defence with auditing activities.

• Being an excellent partner to our third party vendors, unblocking and empowering their teams for high delivery and high performance.

🤩 We’d love to hear from you if…

• You excel at leveraging robust data insights and analytics to drive strategic decision-making.

• You are a problem solver who takes initiative to create a high impact for stakeholders.

• Excel at stakeholder management and coordination across multiple teams.

• You have previous experience of achieving results through 3rd party/outsourcing management and you’re excited about working in a cross-functional team with engineers and data scientists to empower third party vendors' success.

• You have previous experience leading and managing Fraud operations in payments or banking.

• You enjoy partnering with 3rd party vendors, data scientists, and second line of defence (2LOD) to proactively mitigate and respond to existing and emerging fraud trends.

• You understand the Financial crime, money mulling risks of the various products and services operating in the fintech space.

• You champion the use of automated processes to find more efficient ways of working.

🙌 What’s in it for you

💶 A salary range of €76,500 - €95,500 + Incentive Awards tied to your performance

📍This role will have a hybrid working model, based in our Dublin office 2 - 3 days a week. You will also travel to Monzo’s head office in London from time to time

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team

🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)

📚€1,200 learning budget each year to use on books, training courses and conferences

🏥 Private healthcare scheme

💰Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%

💛 Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling

🌈 The application journey has 3 key steps

• An introductory video call with a member of the Monzo Recruitment team

• An initial video call with the hiring manager

• A series of role specific, behavioural & leadership principles interviews

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out.